Whats the Secret: To Providing a World-Class Customer Experience John R. DiJulius III

ISBN: 9780470196120

Published:

Hardcover

320 pages


Description

Whats the Secret: To Providing a World-Class Customer Experience  by  John R. DiJulius III

Whats the Secret: To Providing a World-Class Customer Experience by John R. DiJulius III
| Hardcover | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 320 pages | ISBN: 9780470196120 | 10.36 Mb

Whats the Secret? gives you an inside look at the world-class customer service strategies of some of todays best companies. Youll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-classMoreWhats the Secret? gives you an inside look at the world-class customer service strategies of some of todays best companies.

Youll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the worlds best customer service providers.



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